Make a payment
We accept PayPal, Venmo, Google Pay, Apple Pay, Credit/Debit Cards, and Online Checks. Accepted Payment Methods We accept PayPal, Venmo, Google Pay, Apple Pay, Credit/Debit Cards, and Online Checks. Some payment options may be unavailable for certain account types.
Verify account information
Payments will immediately update your North Alabama Electric Cooperative account balance. However, please allow up to 24 hours for your payment to post to your financial institution.
Monthly limits by account
Credit / debit card payments are limited to
per account per calendar month.
You have up to remaining card payments for October.
For customers with multiple accounts
Credit / debit card payments are limited to
total per calendar month for all accounts.
You have up to remaining card payments for October for all accounts.
Payment information
Review payment
Payment complete
Terms and Conditions
You have elected to use a secure bill presentment and payment technology platform (the "Platform") offered on behalf of your utility through Central Service Association, ("CSA," "us" or "we"), which is an authorized billing provider for your utility. In order to use this Platform, you must accept these terms and conditions. Please review them carefully and thoroughly. Refund Policy: Refunds are not typically provided under normal circumstances. No refunds will be processed through this Platform. In the unlikely event of a discrepancy, please contact your utility's customer service department. Review the bill you are paying carefully to check that it is your account, that the amount is accurate and that you want to pay this bill at this time by the method you select.
Privacy Policy: Please review our Privacy Policy. This is a secure Platform and your information will only be used for the purpose of presenting information to you or processing payments that you initiate. By each use of this Platform you acknowledge acceptance of the Privacy Policy and these Terms and Conditions.
Authorizations: Each time you use the Platform indicates your agreement with these Terms and Conditions and further indicates your authorization of the payment of the Total Amount Charged. All transactions are also subject to the terms, conditions and limitations of your credit and debit card providers. Payment transactions will only be completed after receiving successful authorization from your card company for the Total Amount Charged. You may see multiple line items on your cardholder/bank statement. The total of such line items will equal to the Total Amount Charged that you authorize. You further authorize us to use your Personal Information consistent with the Privacy Policy and these Terms and Conditions. You authorize us to send you emails to the address provided in relation to your use of the Platform and further to the use of an automated telephone dialing or texting system to receive prerecorded messages or texts.
Personal Information: You will be asked to provide to us your name, phone number and email address. We will store that information for the sole purpose of carrying out the transactions that you authorize under the Platform, subject to the Privacy Policy. We will not gather that information from anyone or any source but you. You may review and update your information at any time and are encouraged to do so with each transaction. We maintain industry standard internet safety protocols to protect your Personal Information, including maintaining physical, network, infrastructure, and user security including virus protection. IN THE EVENT THAT YOU NO LONGER USE THE EMAIL ADDRESS OR PHONE NUMBER PROVIDED, WE ASK THAT YOU INFORM US IMMEDIATELY. Once Platform credentials are established, you may opt in or out of text messaging, but may not opt out of email.
Limitation of Liability: By agreeing to these Terms and Conditions and using this presentment and payment service and Platform you also agree that Central Service Association and its Affiliates (Affiliates include the utility company that you are paying, Central Service Association's members, employees, and applicable third party providers (the "CSA Group,")), liability for any delay, failure of delivery, underpayment, or nonpayment is limited to the amount of the fee paid to process your transaction. You agree further that the CSA Group shall not be liable for any damages whatsoever for any mistaken entry of information by you or its failure to process transactions with prohibited third parties.
Prohibited Use: The Platform does not accept payments from third party payors. The payment Platform offered here shall only be used by utilities and their direct customers who have elected to use this service. Third party commercial payors and/or payment aggregators are expressly prohibited from submitting payments through our Platform or otherwise using it by any means including web-based, IVR, or CSR interfaces. By using the this Platform, you represent and warrant that you as the Payor ("Payor") are (i) a customer of the billing utility; (ii) paying a bill on your own behalf, or as an employee or relative of a Payor; and (iii) not using the Platform and/or the electronic billing and payment services on behalf of a Payor under a claim of agency or other third-party relationship, or for commercial gain. You agree that any breach of these representations and warranties constitutes a material breach of this Agreement. Central Service Association reserves the right to reverse any and all payments made from third party agencies, and you agree to: (i) indemnify for all interchange fees, merchant fees, as well as all other costs and fees, including internal costs to research and compile charges by you, incurred in processing a payment transaction in violation of these Terms and Conditions, and (ii) indemnify the CSA Group for all other damages, costs, fees expenses, including any attorneys' fees resulting from your breach of this agreement.
Compliance with Law: By each use of the Platform you are making a representation and warranty that doing so does not violate any law, statute or regulation involving money laundering, or any other illegal or criminal activity. You may only utilize this Platform solely for viewing and payment of a debt. You further warrant that you will not utilize or introduce to the Platform any automated program or device such as a robot, spider, or scraper for any reason including, without limitation, for the purpose of paying bills, copying the Platform or otherwise obtaining information about the Platform, including any automated payment paradigm.
Content and Liability Disclaimer: The Platform may contain links to other websites ("Linked Sites"). The Linked Sites are neither owned by nor under the control of the CSA Group. Therefore, the CSA Group is not responsible for the contents of any Linked Site including, without limitation, any link contained in a Linked Site, or any changes or updates to a Linked Site. The CSA Group is providing these links as a convenience, and the inclusion of any link does not imply endorsement by the CSA GROUP, or any person or entity making up such group, of the site or any association with its operators or its content.
All information on the Platform is provided "AS IS", WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. Some jurisdictions may not allow the exclusion of implied warranties; therefore, some of the above exclusions may not apply to you.
IN NO EVENT SHALL CSA OR ANY OF ITS SUBSIDIARIES OR AFFILIATES OR DIRECTORS, OFFICERS, SHAREHOLDERS BE LIABLE FOR ANY DAMAGES WHATSOEVER, INCLUDING SPECIAL, INDIRECT, CONSEQUENTIAL, INCIDENTAL, TREBLE OR PUNITIVE DAMAGES OR ANY DAMAGES FOR LOSS OF PROFITS, REVENUE, USE, OR DATA AS A RESULT OF CLAIMS, WHETHER BROUGHT IN CONTRACT OR TORT, ARISING OUT OF OR CONNECTED WITH ANY PLATFORM OR THE USE OR RELIANCE UPON ANY INFORMATION CONTAINED IN OR ACCESSED FROM ANY PLATFORM.
Access Services Liability Disclaimer: THE USER OF THIS PLATFORM ASSUMES ALL RESPONSIBILITY AND RISK FOR THE USE OF THIS SERVER AND THE INTERNET GENERALLY. THE CSA GROUP DOES NOT ASSUME ANY LEGAL LIABILITY OR RESPONSIBILITY FOR THE ACCURACY, COMPLETENESS, OR USEFULNESS OF ANY INFORMATION, APPARATUS, PRODUCT OR PROCESS DISCLOSED ON THIS PLATFORM OR OTHER INFORMATION ACCESSIBLE FROM THIS PLATFORM.
Intellectual Property and Acceptable Use: The Platform -including, but not limited to websites, interactive voice response systems, mobile applications and system interfaces- belong to CSA or its Affiliates and all intellectual property contained in those platforms, including without limitation any underlying software, source code and any related trademarks or logo's are proprietary and constitute trade secrets and are at all times and shall remain the exclusive property of CSA and its Affiliates.
The content of the Platform, including its functionality, features, and displays, are owned by CSA, its licensors or other providers of material and are protected by the copyright and other intellectual property laws of the United States and other countries. You are granted a LIMITED license to use the Platform only for the purposes of obtaining information about or paying your bill and for using the features of the Platform with respect to bills that you are permitted to pay, all in accordance with these Terms and Conditions. In no event are you permitted to use or introduce any automated program or device such as a "bot", robot, spider or scraper for any reason, including without limitation for the purposes of obtaining information regarding a bill, paying bills, or copying the website or any information contained within the website.
Amendment : You cannot alter or amend these Terms and Conditions in any way. Any failure to enforce these Terms or Conditions in any way shall not constitute a waiver on the part of CSA of any right to do so. These Terms and Conditions apply to the current transaction. In the event that you authorize recurring automatic payments, these Terms and Conditions, as may be amended from time to time, shall continue to apply to each recurring transaction. CSA may amend these Terms and Conditions as it shall in its sole discretion see fit from time to time, but following such amendment, if any, you will be notified of such amendment, and your use of the Platform after such notification will constitute your agreement with such Terms and Conditions.
Acceptance and Arbitration: By using the Platform, you agree that you have read, understand and will abide by these Terms and Conditions. If you do not agree to these Terms and Conditions, do not use the Platform. If in the future you no longer agree to these Terms and Conditions do not continue to use the Platform. Any future discontinuance will not serve to limit or revoke, in any way, your prior authorizations or agreement with these Terms and Conditions. These Terms and Conditions shall be governed in all respects in accordance with the laws of the State of Mississippi without regard to the conflict or choice of law rules thereof. By agreeing to these terms and conditions you agree that should any dispute arise out of your use of the Platform, any communications derived from or resulting from the Platform then the same shall be resolved on an individual basis, and in no event may you or anyone else using the Platform participate in any class demand, suit or recovery, and that all matters shall be resolved by binding arbitration. Such arbitration shall be set at a location convenient to you, and shall be conducted by a former judge or attorney that has experience in resolving commercial disputes as agreed to by the parties and following, per the discretion of the arbitrator, the Federal rules of procedure and evidence. The costs of the arbitration shall be awarded by the Arbitrator. Any judgment awarded by the arbitrator shall be enrollable in any court of competent jurisdiction. You agree that these Terms and Conditions and the Platform relate to interstate commerce and are governed by the Federal Arbitration Act.
These Terms and Conditions apply to the current transaction. CSA reserves the right to change these Terms and Conditions at any time in the future which will apply to any future transaction.
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